Terms and Conditions at Sunbeam Health Club ApS

General Information

Sunbeam Health Club ApS
Fredensgade 9, 2nd floor, left
2200 Copenhagen N
CVR No.: 44978865
Email: info@sunbeamhealthclub.com

 

Returns and Complaints

Please complete the attached returns form, from your order, to return your products. you will find the return form together with your shipment. If, against expectations, you have not received a return form, please contact info@sunbeamhealthclub.com

Please note that all returns must be sent directly to our return address. Items must be returned in one package. We do not pick up return shipments at any parcel shops or post offices. 


Send items to:
Textile Logistics Denmark ApS
Thrigesvej 27
7430 Ikast
Note: We do not accept cash-on-delivery shipments.

 

Prices

All prices at Sunbeam Health Club ApS are in Danish kroner (DKK) and include VAT and other taxes. We reserve the right to change prices daily without prior consent. Subject to availability.

 

Payment

Sunbeam Health Club ApS accepts payments via VISA, Mastercard, Shop Pay, Apple Pay, and Google Pay. Payments are debited only when the order is dispatched. All amounts are in DKK and include VAT. We disclaim responsibility for pricing errors and unavailable/discontinued items.

 

Delivery

Orders placed before 5 PM are typically dispatched the same day. Orders placed later are dispatched the next 1-3 business day.

 

Warranty

A 2-year warranty is provided under the Danish Sale of Goods Act, covering material and/or manufacturing defects. Depending on the situation, items may be repaired, replaced, refunded, or discounted.
The warranty does not cover damages caused by improper handling. Complaints must be made "within a reasonable time" after discovering the defect. Sunbeam Health Club ApS will cover return shipping costs to a reasonable extent.

 

Refunds

If a refund is required, please provide your bank details (registration and account numbers) for the agreed amount to be transferred. These details are not sensitive and will only be used for the refund process.

 

Right of Withdrawal

You have a 14-day full return right on items purchased from our webshop.
The period begins on the day:

• You receive your order.
• You receive the last item in a single order delivered in parts.
• You receive the final part or batch of an order for multiple items delivered separately or in parts.
• You receive the first item in recurring deliveries.

Return Costs

You must bear the direct costs of returning the item.

Return shipments must also occur no later than 14 days after notifying us.

Please note that all returns must be sent directly to our return address. Items must be returned in one package. We do not pick up return shipments at any parcel shops or post offices. 


Return Address
Textile Logistics Denmark ApS
Thrigesvej 27
7430 Ikast

Items cannot be withdrawn simply by refusing delivery without notifying us.

 

Exceptions to the Right of Withdrawal

The following items are excluded from the withdrawal right:

• Custom-made or personalized items.
• Sealed goods that are unsuitable for return due to health or hygiene reasons if unsealed after delivery.
• Goods that, due to their nature, become inseparably mixed with other items upon delivery.
• Items with broken seals.
• Services started with the consumer's prior consent and acknowledgment that the withdrawal right ends once the service is fully delivered.
• Digital content not delivered on physical media, with prior consent.
• Newspapers, magazines, and periodicals, except subscription agreements.
• Public auction purchases.
• Perishable or quickly expiring goods.

Return Conditions

You must return your order without undue delay, no later than 14 days after notifying us of your withdrawal.

Responsibility
You are responsible for ensuring the product is securely packaged and bear the risk of damage until we receive it. Include a copy of the order confirmation. Expedited processing occurs when you also include a completed Return Form.

Condition of the Product
You are liable for any depreciation in value caused by handling beyond what is necessary to determine the item's nature, properties, and functionality. Items tried beyond this may be considered used, resulting in partial or no refund depending on resale value.

 

Refund Process

If you withdraw from your purchase, we will refund the amount you paid for the goods, excluding delivery costs. Refunds will be issued without undue delay, no later than 14 days from the date we are notified of your withdrawal.

Refunds are processed using the same payment method as the original transaction unless otherwise agreed. Refunds may be withheld until the goods is returned or documentation of the return is provided.

 

Privacy Policy

To complete transactions, we require the following information:

• Name
• Address
• Phone number
• Email address
• Details of your purchase

We process personal data solely to fulfill orders and address related inquiries. For details, refer to our Privacy Policy.

 

Complaints

If you have a complaint about a product purchased from our webshop, you can contact:

The Danish Competition and Consumer Authority's Center for Complaint Resolution

Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you reside in another EU country, complaints can be filed via the European Commission's online dispute resolution platform:

https://ec.europa.eu/consumers/odr/

When filing a complaint, provide our email address: info@sunbeamhealthclub.com